Our 24 hour service lens is used in many areas. No matter whether you are a high-tech group or a small entrepreneur.
Excellent customer service is a decisive differentiating factor in customer loyalty. We meet this demand with sophisticated service solutions.
Regardless of whether you want to set up an emergency hotline, guarantee round-the-clock customer service or receive calls from different time zones; the areas of application of a „round-the-clock hotline“ are
Our customers include companies from a wide range of industries and sizes with different application areas. For our customers, this often raises the question of whether they can simply implement the 24/7 on-call service themselves.
Outsourcing to an external telephone service is recommended, however, particularly for critical areas of application. Our Service Center is always reachable, with a standby service that is to be solved for example by a standby mobile phone it often comes to complications.
Our reliable service always goes to the phone regardless of network – time reception or other factors. For this purpose, we operate a redundant 24-hour emergency call centre with state-of-the-art technology in Stuttgart. Here are just a few examples where P-Call on-call services are used:
BÜRGER Maultaschen are one of the most successful export hits from Baden-Württemberg. The long-established company from Ditzingen near Stuttgart produces high-quality food that is offered nationwide in retail, gastronomy and canteens.
Whenever companies work with food, dangers lurk. For example, threats could lead to dangerous situations for consumers. In such a case, swift action is required.
For this purpose, P-Call operates a 24/7 crisis hotline under which affected dealers can report suspicious cases. In the event of a crisis, the P-Call agents inform the so-called BÜRGER crisis intervention team within a few seconds via a sophisticated alarm system.
The team members are alerted by telephone by the P-Call call center agent. We guarantee the company a 24 hour service availability, also on weekends and public holidays.