Inbound refers to incoming communication in the call and contact center. E.g. calls from customers, electronic enquiries from interested parties or chat dialogs from staff.
If you also want to cover your incoming communication more professionally and reliably, you should consider outsourcing your inbound communication.
Inbound communication is defined as incoming communication via all contact channels, e.g. by telephone, e-mail or via live chats and messenger services. When it comes to questions, customers expect fast and good customer service, preferably around the clock. To cover this service yourself is
however for many enterprises too complex and cost-intensive. Call centers and contact centers such as P-Call are used here.
Trained live agents take over the personal support of incoming inquiries for you. These are initially pre-qualified in the Contact Center and, if possible, answered directly by our employees. The Contact Center forwards more consulting intensive topics directly to the correct specialist department. Your customers receive the information they need faster and more targeted.
As a result, customer satisfaction increases. Because good customer service is unfortunately underestimated by many companies. Many executives bundle their concentration on the acquisition of new customers, and it is much easier to turn existing customers into happy and at the same time multiplier for new customers.
Our Contact Center supports your company with the professional support of inquiries. If required, P-Call supports you both by telephone and in writing with a wide range of inbound solutions for B2B and B2C customer communication.
We attach great importance to professional appearance and courtesy towards your business partners and customers.
Open your sales channels and offer a telephone ordering service in addition to pure online orders
In order to satisfy the information flight of your customers quickly, we take care of incoming customer requests both verbally and in writing.
On request we answer questions about your products and services, give information about opening and availability or send info mails to prospective customers.
If you have problems with your product or your computer, our Second Level Support Team can provide you with more detailed support if required.
Your friendly and courteous reception service will take care of your requests whenever you are prevented or unavailable
You have started a product recall and are prepared for a fast handling of a large call volume? We like to help with a lot of know-how continue.
Our Service Center is available to you and your customers on request 365 days a year around the clock. Both by telephone and in writing.
P-Call takes care of your switchboard. We connect to departments or call partners and, if necessary, accept callback requests which we forward immediately.
For airlines that do not operate their own service center, we reliably handled incoming inquiries from their passengers.
On request, we can access your database via EDP-supported interfaces and thus provide targeted information.