Figures, data, facts

Only the achieved numbers and results become facts – we are happy to share them with you. Of course, these results are only at the end of a long chain of achievements, the quality of which, however, they bear eloquent witness to. From our point of view, making flowery performance promises is only one side of the coin. The other is to fulfil these also in a high quality, motivated and serious way. What better arguments could there be than hard facts?

Since our launch in 2011, we have undergone an enormous development, from a small center to a professional inbound and outbound provider that can hold its own in the competition precisely because of its peculiarities. Today we proudly present all the hard facts that we have worked out over the years: the number of our employees, our new customers and projects, the calls completed – and of course the results achieved.

The Call Center in detail

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Foundation

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2011

2011

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Start as Inhouse Call Center

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2013

Independent company

Locations

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Stuttgart
Hamburg (sales office)
Berlin (sales office)

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Munich (sales office)
Nuremberg (sales office)

Call Volume per Month

> 73.000 InboundCalls

> 91.000 Outbound-Minutes

ParallelProjects

Ø 112

33 % Inbound
45 % Outbound
22 % Other

Languages

English
English, German
French
Italian
Spanish

Dutch
Russian
Polish
Croatian
Turkish

Highlights

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Inbound:
secretarial service
24 / 7 Hotlines
– on-call services
– Service hotline

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Outbound:
telephone acquisition
appointments
address qualification
– Surveys

Industry knowledge

Finances
medicine
handicraft
Production

Computer Science
Telecommunications
service
Trade

Our technology

Compared to many of our competitors, we at P-Call only work with third-party software to a limited extent. Our complete call center software was developed by our own developers. This gives us a high degree of flexibility with regard to the realisation of individual special requirements for our customers.

On request, we develop interfaces into existing systems of our customers and thus enable a direct connection to databases, CRM systems or individual calendar systems. We also develop our own monitoring and alerting systems for inbound hotlines with a high priority on request.

For some customers we have even enabled a direct connection of the telephone system to our own call center software. This enables seamless collaboration between customers and contact centers. The customer therefore does not notice that he is at an external telephone agency.

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